Submitted by Bud Cal
It seems there is some truth in the saying that Barbadians are a bunch of timid people who prefer to grumble under their breath rather than speak out when confronted with injustices.
No wonder rather than support Ms Myrie for challenging the system, we were content to castigate her and assassinate her character with impunity. Since August, Flow no longer provides customers with the breakdown of the charges international or otherwise on their bills. I find it appalling that these retrograde changes have not been the subject of debate or protest given the number of persons and businesses who frequently use the international services of the company. Approaches to the Fair Trading Commission whose name should be changed to ‘Fear’ because of its seemingly fear of the utility company – as to whether this dramatic change in service to customers is legal has not been encouraging given the lukewarm responses received such as ‘the company say you can get the information on line or you can go to the company or any outlet and get the information’. When reminded that efforts to get the information from the company or the outlets were to avail and of the difficulty experienced in trying to access the information on line and the problems it would pose for senior citizens or the computer illiterate; the discouraging response from the commission charged with representing the interests of consumers was ‘but we are investigating the matter’. How pathetic!
Government is the largest user of telephone services in the country and I wonder how the Permanent Secretary in the Ministry of Foreign Affairs will be able to satisfy the Auditor General without appropriate documentation ‘that the information furnished on the claim is correct in all particulars and that the computations, castings and validity of the claim have been verified’.