Supported Anton Brathwaite
LIME customer service questioned.
My father’s LIME telephone has been out of order for the past 36 hours due to a technical fault at LIME. All telephones carried on fibre optic were out of order when the fault first started but some have been restored. I called at 10 pm Barbados time on Wednesday to report the fault to LIME Call Center but was frustrated by the responses which I got from the persons answering the phone at 1-800-804-2994. Obviously English is not the first language of the country where the call center was located at that time. I asked one of the technical assistants if he was aware of problems on the fibre optic network since my father recently had his phone switched from the old copper cable landline to fibre optic cable. Lord Have His Mercy, it was like asking him a nuclear physics question.
After several meaningless rantings, he told me that he would get a technician from Barbados to visit my father’s home. I told him that I was reporting a fault on the fibre optic cable and not the old copper cable and furthermore the LIME TV and Internet which shared services with the telephone on the fibre optic cable, were up and running so it was not necessary for anyone to visit his home. I am not technically trained but common sense told me that by a process of elimination, there was/is nothing wrong with the cable to my father’s home nor the Galaxy modem but it all had to do with LIME in-house. This was later confirmed by a Jamaican LIME technical assistant when the Call Center was switched for daytime control from wherever it was during the night to Jamaica.
Submitted by St.George’s Dragon
Lime appears to have made a botch of the transfer of their email system over to Googlemail. All users were mean to be transferred over to Googlemail as of 16th September (today) but everyone I talk to says their email is down.
Can anyone enlighten us as to what is happening and the extent of the problem?
Send info to BU by using the contact form at the bottom of this blog
The following was received from a trusted source and BU adds its voice to the query.
– Barbados Underground
“It is alleged that a Canadian who has Barbados citizenship is living in Barbados and being paid out of Cayman and not paying a cent of taxes to the Barbados Government. Her name is apparently J*****er M*******son from Cable and Wireless and all the Executives know and is pushing it under the carpet. Maybe this is why our economy is how it is.
Please let this email address remain anonymous. But do some investigating around it. It was reported to the tax department and no one seem to have followed up on it and this individual would owe hundreds of thousands of dollars.”
If there information out there to clarify this matter please send to the BU confidential comment box below which can only be read by BU personnel. Continue reading
Nathaniel Beneby, head of RBC Bahamas
BU has been asked to highlight the fact that RBC has started to retrench workers in Bahamas. Ever since RBC acquired the assets of RBTT in 2007 interested observers have been waiting for the hammer to drop on staff as a result. When two business entities come together there is always an inevitable result.
The BU household sympathizes with those RBC employees who will likely lose jobs in this guava season BUT this is the way business (especially Big Business) operates. A recent example of significant restructuring which resulted in the loss of jobs is LIME formerly Cable&Wireless. The government of Barbados will not want to hear about RBC (banks) sending home employees at this time although there is hardly anything our banana republic governments can do to prevent it.
See link to article received from a concerned employee:
Alex McDonald, Chairman, Barbados Private Sector Association
Many years ago some questions were asked about the circumstances which led to the award of an insurance contract by the Transport Board (TB) to CGI Insurance. Although the questions were put to former Minister of Transport Rommel Marshall at the time, he or the government he represented never felt compelled to answer the taxpayers truthfully. Neither the Barbados Labour Party (BLP) or the Democratic Labour Party (DLP) have been transparent over the years about how the taxpayers business is being managed.
In Barbados as is the case in small countries where relationships run deep, it should come as no surprise that business deals and decisions are greatly influenced by ‘informal’ considerations. The fact that successive governments have resisted implementing transparency laws assures that the practice of delivering ‘favours’ has become embedded in our business ethos. This is a reality in both the public and private sectors.
Submitted by Philip Skeete
Sir Roy Trotman
I should be grateful if you [BU] would get in touch with Sir Roy and tell him that a strike by the members of the BWU will not cripple LIME operations in 2013. All Sir Roy will be doing is crippling the Barbados economy. LIME’s survival depends on people using cell phones. While the workers are on strike, their idle fingers will be sending text messages to friends and family. Tops-up will be the order of the day.
Pointless boasting that the Union successfully took strike action for 3 weeks against the Telephone Company 31 years ago. Those were the days when radio telephone operators connected people worldwide.Now every home in Barbados has a MagicJack [Skype] and while they are on strike, they will be giving their friends and family a blow by blow commentary on what is going on.
Those were the days when newspapers had to wait hours for Reuters and Associated Press stories. Today, MCTV, Direct TV and Satellite receivers mounted on top of news media houses provide them with data before Reuters or Associated Press can get it right. Remember the 9/11 attacks? FOX News and CNN brought the news into the homes of Barbadians. They didn’t have to wait till the following day like back in 1981 (Bartel strike) to get the news. Every day youngsters watch European football on MCTV or on satellite TV at bars all over Barbados. LIME doesn’t provide these services. Nobody is waiting for an operator to answer the phone at LIME to send a telegram to friends and family overseas, Sir Roy. MagicJack is there for that purpose.